Navis
Navis Agency brings together experts in the field of hospitality and tourism.
Industry:
B2B Hospitality Management
Business Type:
Service Provider
Category:
Training Providers
Markets:
Local, International
Company Size:
Micro
Expertise:
Hospitality Consulting
Service Excellence
Hotel Training
Leadership Development
We are a team of experts that sets and renews service systems in the hotel industry and beyond.
We bring internationally proven knowledge, tools and approaches with which we turn organizations
and align teams in the direction of your strategy and the desired level of quality that you
want to offer to your guests.
Navis Agency brings together experts in the field of hospitality and tourism
with proven applicable international knowledge and experiences
gained by working hard in the hospitality industry for many years.
We are an active, inspiring and highly motivated team, which rejoices
when true service excellence is awakened in teams and organizations.
A well-functioning wheel driven by a clear strategy, strong culture, SOPs,
training system, control and continuous improvement in service excellence,
always produces the expected results.
We are happy to help you with challenges on your journey of service excellence.
Target Audience
NAVIS delivers high-utility, strategic interventions for executive-level clients within the service industry:
1. Hotels, Luxury Resorts, and Boutique Accommodations
Who they are: Independent boutique hotels or regional hotel chains (such as coastal tourism groups like Istrabenz Turizem).
Why they need it: They need to upgrade their service quality to command higher room rates, improve guest review scores, and modernize old service delivery models.
2. Hospitality Managers and Operational Team Leaders
Who they are: F&B directors, front office managers, and executive housekeepers leading heterogeneous teams.
Why they need it: They face high staff turnover or cultural friction and require practical tools to foster motivating work environments and improve operational efficiency.
3. High-End Destinations and Tourism Associations
Who they are: Local tourism boards, premium culinary groups, or service-driven brands looking to elevate regional hospitality standards.
Why they need it: They need data-driven training interventions rooted in global best practices to make their destination competitive internationally.
Key Differentiators
What separates NAVIS from generic business management consultancies?
Ph.D.-Level Academic Foundation Meet Hands-on Industry Grit: Dr. Valentina Božič holds an advanced doctorate focusing on tourism and marketing. This couples rigorous data analysis and scientific frameworks with practical, on-the-ground hospitality execution.
Deep International Cross-Border Perspective: Backed by partner Pep Miró (fluent in four languages), the agency injects globally proven, international service standards into the Adriatic and broader Mediterranean region.
Focus on Sustained "Service Culture" Over Quick Fixes: Rather than delivering isolated motivational speeches, NAVIS builds a systemic wheel. They integrate strategy, corporate culture, structural SOPs, training systems, and continuous quality audits to guarantee measurable retention.
We speak:
Slo
Ang
Cro